Last updated: June 19, 2026

We carefully inspect VEYAROSE products before shipping. Please review this policy before completing your purchase.

Change-of-Mind Returns

VEYAROSE does not generally accept returns or exchanges because of a change of mind, personal preference, incorrect size selection, or unwanted items.

However, this policy does not limit any mandatory return, cancellation, or consumer rights available under the laws applicable to the customer.

Damaged, Defective, or Incorrect Items

Please contact us within 14 days of receiving your order if:

• The product arrived damaged.
• The product has a manufacturing defect.
• You received an incorrect product.
• An item included in your confirmed order is missing.

Send your request to info@veyarose.com and include:

• Your full name.
• Your order number.
• A clear description of the issue.
• Clear photographs or videos showing the product and the issue.
• Photographs of the packaging and shipping label where relevant.

The product and its original packaging should be retained until the claim has been reviewed.

Review of Claims

Submitting a request does not automatically guarantee a refund or replacement.

Our team will review the information provided and may request additional evidence. Once the issue has been confirmed, VEYAROSE may offer an appropriate solution, including:

• A replacement product.
• A refund to the original payment method.
• Another remedy agreed with the customer.

The remedy offered will depend on the circumstances, product availability, and applicable consumer law.

Return Shipping for Damaged or Incorrect Items

When VEYAROSE confirms that an item is damaged, defective, or incorrect and requires it to be returned, we will provide return instructions and cover the approved return shipping cost.

Customers should not return an item before receiving authorization and instructions from our support team.

VEYAROSE is not responsible for unauthorized return shipping costs or products returned to an incorrect address.

Condition of Returned Products

Where a return is approved, the item should be returned:

• Unused and unworn, except as reasonably necessary to identify the defect.
• With its original packaging.
• With any included accessories or materials.
• In the condition in which it was received.

Refund Processing

Approved refunds will be issued to the original payment method.

Processing times may vary depending on the bank, card provider, or payment service. VEYAROSE does not control how long a financial institution takes to display the refund.

Orders Marked as Delivered

If tracking shows that an order was delivered but you cannot locate it, please:

1. Check with other household members.
2. Check nearby safe locations.
3. Contact the local delivery carrier.
4. Contact us with your order number and tracking information.

We will review the matter, but we cannot guarantee reimbursement for orders confirmed as correctly delivered.

Statutory Consumer Rights

Nothing in this policy limits any rights or remedies customers may have under applicable consumer protection laws.

Contact Us

For return, damage, or refund requests:

Email: info@veyarose.com

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